CT-UT考試大綱 - CT-UT學習筆記

想要通過 CT-UT 認證考試並不是僅僅依靠與考試相關的書籍就可以辦到的。與其盲目地學習考試要求的相關知識，不如做一些有價值的試題。KaoGuTi 為您提供一個明確的和特殊的解決方案，我們為您提供詳細的 ISTQB CT-UT 的問題和答案。我們的專家來自不同地區有經驗的技術專家編寫 CT-UT 考古題。我們的 CT-UT 考古題是我們經過多次測試和整理得到的擬真題，確保考生順利通過CT-UT 考試。

ISTQB CT-UT 考試大綱：

主題	簡介
主題 1	Selecting Appropriate Methods: This domain helps Test Managers make decisions on which usability evaluation methods to apply depending on project context, resources, and maturity. It discusses criteria for selecting usability, user experience, and accessibility evaluation methods suited to different stages of development and organizational needs, including agile development scenarios.
主題 2	Risks in Usability, User Experience and Accessibility: This domain assesses the ability of Risk Analysts to identify and analyze common risks that can affect usability, user experience, and accessibility. It differentiates between product risks—such as users being unable to use a product effectively—and project risks, including lack of expertise or insufficient usability evaluation processes. Understanding these risks helps in planning effective usability testing and evaluation.
主題 3	User Surveys: This part assesses the ability of Usability Test Analysts to design and use surveys to gather user feedback on software usability. It describes how to prepare user surveys, select appropriate questionnaires, and analyze survey responses to measure user satisfaction and other quality attributes from the user’s perspective.
主題 4	Usability and Accessibility Standards: This part addresses the knowledge required by Compliance Officers regarding standards and guidelines that govern usability and accessibility. It introduces ISO standards like ISO 9241-110 and ISO 9241-171, manufacturer guidelines from major platforms, and web accessibility guidelines such as WCAG. It also touches on legislation relevant to accessibility requirements, such as the UK Equality Act and the Americans with Disabilities Act.
主題 5	Usability Reviews: This domain evaluates the skills of Usability Testers in conducting reviews of software interfaces without user involvement. It differentiates informal reviews from expert reviews and introduces heuristic evaluation as a structured method. The section describes step-by-step approaches to preparing for and conducting reviews, emphasizing the importance of consensus and clear communication of findings.

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最新的 Usability Testing CT-UT 免費考試真題 (Q27-Q32):

問題 #27
Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.
Which part of the human-centered design process did she miss?

A. The "evaluate"-part
B. The "iterate"-part
C. The "analyze"-part
D. The "design"-part

答案：B

解題說明：
The human-centered design process emphasizes iterative development-testing and refining designs through multiple cycles. In the scenario, the project manager interviewed users and evaluated a prototype but did not iterate based on feedback. Skipping iteration likely resulted in unmet user needs. Human-centered design, per ISO 9241-210, includes: understanding context of use, specifying requirements, producing design solutions, and evaluating-repeated iteratively. Hence, option D ("iterate") is correct.
References:
ISO 9241-210:2019 - Human-Centered Design Processes
Usability.gov: Human-Centered Design Activities
Nielsen Norman Group: Iterative Design in UX
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問題 #28
A "usability test participant" ...

A. ... helps to set up the system used for the usability test.
B. ... is a representative user who solves typical tasks in a usability test.
C. ... is a person who observes a usability test.
D. ... can be the organizer of a usability test.

答案：B

解題說明：
A usability test participant is a person selected to represent the target user group and asked to perform specific tasks in a usability test. Their actions, reactions, and feedback help identify usability issues and evaluate the system's effectiveness, efficiency, and user satisfaction. This role is strictly observational and does not involve organizing, observing, or setting up the test. Options A, B, and C describe other roles (e.g., technical support, observers, or moderators). Only option D accurately reflects the definition of a usability test participant.
References:
ISO 9241-210:2019 - Human-Centered Design
Usability.gov: Roles in a Usability Test
Nielsen Norman Group: Recruiting Test Participants
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問題 #29
Which of the following statements about usability test plans is true?

A. It contains the results of the test sessions
B. It contains a schedule
C. It should be very elaborate and at least 10 pages
D. It should contain the briefing instructions

答案：B

解題說明：
A usability test plan is a foundational document created before conducting usability testing. It outlines the objectives, scope, methodology, participants, tasks, and schedule for the testing activities. One of its essential components is the schedule, which details when and how test sessions will occur to ensure proper resource allocation and time management. Including a schedule helps coordinate between test moderators, participants, observers, and stakeholders, making the testing process organized and efficient.
While briefing instructions (Option B) may be related to the usability test, they are typically documented separately or included in participant materials rather than the formal test plan itself. The test plan should be concise and focused; it need not be overly elaborate or lengthy (Option C), as clarity and usability of the plan are more important than length. The results of the test sessions (Option D) are not included in the test plan but rather compiled afterward in a test report or analysis document.
Therefore, the correct statement is that the usability test plan contains a schedule, ensuring a structured timeline for the usability testing activities.
References:
Usability.gov, Usability Testing Plan Template
Nielsen Norman Group, Usability Test Planning
ISO 9241-210:2019 Ergonomics of human-system interaction - Usability testing process

問題 #30
You are asked to evaluate the usability of a software application for a law firm. Due to time and budget constraints, it is not possible to include users in the evaluation process.
Which of the following is a valid approach for evaluating the usability in this case?

A. Usability testing
B. Usability Review
C. Accessibility Evaluation
D. User surveys

答案：B

解題說明：
When actual users cannot be included, a usability review (often an expert or heuristic evaluation) is the most practical method. Trained evaluators examine the interface against usability principles and standards to identify potential issues. Surveys require user input, and usability testing cannot proceed without users.
Accessibility evaluation targets inclusivity for users with impairments, which is related but not a substitute for overall usability evaluation. Therefore, option A is the only valid method under these constraints.
References:
Nielsen Norman Group: Heuristic Evaluation
Usability.gov: Expert Reviews and Inspections
ISO 9241-110 - Usability Principles

問題 #31
Which of the following is the best description for a usability test session?

A. A period of time in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers.
B. A document specifying a sequence of actions for the execution of a usability test.
C. A black-box test technique in which test cases are designed to execute usability scenarios.
D. A test activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.

答案：A

解題說明：
A usability test session is a controlled period during which a test participant performs tasks using the system under test while being observed by a moderator and sometimes additional stakeholders or observers. The goal is to understand how users interact with the interface and identify usability problems. Option A describes an individual task, not the whole session. Option C refers to a test plan or test script, and Option D describes a test technique rather than a usability session. Thus, option B provides the most accurate and comprehensive definition.
References:
ISO 25062:2006 - Common Industry Format (CIF)
Nielsen Norman Group: Usability Testing 101
Usability.gov: Usability Test Sessions
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問題 #32
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CT-UT學習筆記: https://www.kaoguti.com/CT-UT_exam-pdf.html

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CT-UT考試大綱 - CT-UT學習筆記

ISTQB CT-UT 考試大綱：

高質量的CT-UT考試大綱，免費下載CT-UT學習資料得到妳想要的ISTQB證書

最新的 Usability Testing CT-UT 免費考試真題 (Q27-Q32):

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