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Certified Implementation Specialist - ServiceNow Training and Certification

Preparation Guide for ServiceNow CIS-ITSM Certification Exam

Introduction

The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.

To qualify for the ServiceNow CIS-ITSM Exam, candidates must have a minimum of six months of experience in ServiceNow ITSM implementation. They must also complete the ServiceNow ITSM Fundamentals course and have a good understanding of ITIL concepts. Passing the ServiceNow CIS-ITSM Exam requires a score of at least 70%. Upon passing the exam, individuals are awarded the ServiceNow Certified Implementation Specialist - IT Service Management certification.

ServiceNow CIS-ITSM Exam consists of 60 multiple-choice questions that need to be answered in 90 minutes. CIS-ITSM exam covers various topics related to ITSM, including incident management, problem management, change management, service catalog, and service level management. Certified Implementation Specialist - IT Service Management certification demonstrates that the individual has a comprehensive understanding of the ServiceNow ITSM platform and is capable of implementing ITSM solutions in a real-world scenario. Certified Implementation Specialist - IT Service Management certification is highly valued by employers and can help professionals advance their career in the ITSM domain.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q164-Q169):

NEW QUESTION # 164
In the baseline configuration of Change Management, which fields are included when the Copy Change UI action is used to copy a Change Request?

A. Configuration Item, Change Tasks, Approvals, Risk, Attachments
B. Configuration Item, Change Tasks, Risk, Backout Plan, Category
C. Change Tasks, Impact, Attachments, Planned Start Date, Risk
D. Backout Plan, Category, Change Type, Attachments, Work Notes

Answer: B

Explanation:
Explanation
These fields get copied from CR to new CR:
assigned_to
assignment_group
backout_plan
category
change_plan
cmdb_ci
description
impact
priority
risk
short_description
test_plan
type
These expressly do NOT get copied
Created

NEW QUESTION # 165
How is granular read and write access for a specific change model defined?

A. Configuring ACL's on the chge_model table
B. Setting Advanced Security to true and applying user criteria
C. Configuring ACL's on the Create New landing page
D. Change properties

Answer: B

NEW QUESTION # 166
Which of the following roles can delete a problem task? (Choose all that apply.)

A. itil
B. problem_task_analyst
C. admin
D. problem_admin
E. problem_manager

Answer: C,D

NEW QUESTION # 167
Which of the following may NOT be published in a Service Catalog?

A. Order Guide
B. Record Producer
C. Requested Item
D. Content Item

Answer: C

NEW QUESTION # 168
In the baseline platform configuration, an end user with no assigned roles can read an incident when they are
_____________.

A. Opened by or the Configuration item's business owner
B. Caller, Opened By or on the Watch list
C. Caller, Opened By or on the Work notes list
D. Caller or the Caller's delegate

Answer: B

NEW QUESTION # 169
......

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Free PDF Quiz CIS-ITSM - Certified Implementation Specialist - IT Service Management–Trustable Valid Test Dumps

Certified Implementation Specialist - ServiceNow Training and Certification

Check out the demo of the real, 100 percent free ServiceNow CIS-ITSM

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q164-Q169):

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